Shipping Policy

Effective Date: 02/21/2025

 

At Over The Road Mattress Co., we strive to provide fast and reliable shipping for all orders. Please review our shipping policy below for details on processing times, delivery options, and more.

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1. Order Processing

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• Orders are typically processed within 2 business days after payment is received.

• Orders placed on weekends or holidays will be processed on the next business day.

• You will receive a confirmation email with tracking information once your order has shipped.

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2. Shipping Methods & Delivery Times

 

We offer several shipping options to meet your needs:

• Standard Shipping: Estimated delivery within 3-7 business days.

• Expedited Shipping: Faster delivery within 2-3 business days (additional charges apply).

• Freight Shipping: For oversized items, delivery times may vary.

 

Please note that shipping times are estimates and may be affected by carrier delays, weather conditions, or other unforeseen circumstances.

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3. Shipping Costs

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• Shipping costs are calculated at checkout based on the delivery location and selected shipping method.

• Expedited and freight shipping options will have additional costs.

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4. Shipping Restrictions

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• We currently ship within the United States (or specify applicable regions).

• We do not ship to PO Boxes, APO/FPO addresses, or international locations at this time.

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5. Tracking Your Order

 

Once your order ships, you will receive an email with tracking information. You can use this to monitor your delivery status. If you do not receive tracking details within 2 business days, please contact our support team.

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6. Damaged or Lost Shipments

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• If your order arrives damaged, please contact us within 2 days of delivery with photos of the damage.

• If your package is lost in transit, we will work with the carrier to locate it or provide a replacement.

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7. Returns & Exchanges

 

For information on returning a mattress, please refer to our [Return Policy].

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Contact Us

 

If you have any questions about shipping or need assistance with an order, please contact us:

 

 Email: jerry@otrmattress.com

 Phone: 380-222-6634

 Address: 715 Shawan Falls Dr Dublin OH 43017

 

Thank you for choosing Over The Road Mattress Co.! We appreciate your business.